Q & A

Common Questions

Q: What is Drycleaning any how?
A: Drycleaning is cleaning your clothes using a solvent in place of water. At our store we use perc, a petroleum based product. It is gentle and effective, especially on the oily based stains. It takes place in a machine similar to your washer only this machine dries it as well. The solvent never leaves the machine. After every load the solvent goes into a still where it is cooked down leaving the soil, soaps, and sizing behind. The evaporated solvent then condenses and is back in the tank fresh and clean for the next load.

Q: Why didn’t the stain come out of my garment?
A: We attempt to remove stains in accordance with professional practices, however, not all stains can be removed despite our best efforts. This usually means that:

  • The stains are very old, oxidized or set in the fabric
  • The delicacy of the fabric limits the degree of removal
  • The fabric dye is soluble, or we would remove the dye along with the stain.
  • The more information you can give us about your garment and stain and the sooner you can get it to us the more likely we will get the stain out to your satisfaction.

Q: What should I do if I spill something on my garment?
A: First, bring it to us! The less you do to the stain, the more likely we can get it out. At most, dab (never rub) the stain with water. Many home remedies only serve to set the stain in making it very difficult and often impossible to get out.

Q: What causes the color or dyes on my garment to change?
A: There are many things which can cause discoloration. Here is a list:

  • Perspiration: Salt and moisture from perspiration can break down dyes as well as some antiperspirants. Especially on silk and wool. Over time it can break down the fibers as well as the dyes. Frequent cleaning can help prevent this.
  • Acids: Perspiration, deodorant, antiperspirant and (even “all natural organic” products) fruit juice and hair preparations can cause a change or loss of color along with weakening the fabric.
  • Alcohol: Perfume, cologne, skin freshener, aftershave, hair spray, medicine, and adult beverages can cause permanent stains or color loss.
  • Bleach: Home bleach, hair care products, disinfectant, skin lotion, acne preparations, toothpaste, medicine ,cleaning products, office supplies, and other such items can cause a change of color or fabric weakening depending on the dye and fabric.
  • Alkaline substances: cleaning products, toothpaste, soap, detergents, shampoo and skin preparations can also cause problems that may not appear until the stained area has aged or been exposed to heat during a cleaning process.
  • Salt: Perspiration, beverages and food , medicine, even wintery street gutter splash or snow can result in color change on wool fabrics.

Q: It wasn’t stained when I brought it in…
A: Some stains caused by beverages, food, or oily substances may not be visible after they dry, but later with exposure to heat ( the drying process) or simply the passage of time, a yellow or brown stain may appear. This is the result of oxidation or caramelization of sugar or sweetening agents. It is the same process that makes a peeled apple turn brown after exposure to air. If we don’t know about the stain we cannot remove it so be sure to tell us if you spilled something even if it doesn’t show.

Q: Why did my white garment turn yellow?
A: Typically this is cause by a manufacturer defect. Whitening agents or brighteners are applied to the fabric. When they break down the garment can begin to turn yellow. Much like fading, It can be caused by exposure to light, atmospheric gases, drycleaning or washing solutions. The problem cannot be corrected and can only be prevent in the manufacturing process.